Terms & Policies

Appointments and Scheduling

Patients are encouraged to schedule appointments in advance.
Walk-in patients will be accommodated based on availability.
The clinic reserves the right to reschedule appointments due to emergencies or unforeseen circumstances.

Patient Information and Privacy

Patient information and medical records will be kept confidential and in compliance with applicable laws and regulations.
Patients must provide accurate and up-to-date personal information during registration and subsequent visits.

Fees and Payment

The clinic will clearly communicate the fees for services rendered, and patients are responsible for timely payment.
Accepted payment methods will be specified, and insurance coverage will be verified where applicable.
Co-payments, deductibles, and any outstanding balances will be collected at the time of service.

Prescription Policy

Prescriptions will be provided at the discretion of the attending healthcare professional.
Patients must provide accurate information about existing medications, allergies, and medical conditions.

Respectful Behavior and Safety

Patients are expected to treat staff, healthcare providers, and fellow patients with respect and courtesy.
Any form of harassment, violence, or disruptive behavior will not be tolerated.
The clinic has the right to refuse service to anyone who poses a threat to the safety and well-being of others.

Minors and Guardians

A legal guardian or parent must accompany minors during their appointments.
The clinic will obtain appropriate consent from parents or guardians for medical treatment.

Complaints and Feedback

Patients are encouraged to provide feedback to improve the clinic's services and patient experience.
Complaints and concerns will be addressed promptly and professionally.

Infection Control and Hygiene

The clinic adheres to strict infection control protocols and maintains a clean and hygienic environment.