Frequently Asked Questions

Q1. Is Appointment necessary for consultation?

A: Yes, Psychiatry is a time-consuming speciality and quality time for assessment and management is possible only when appointments are scheduled.

Q2. What should I do if I can’t make it to my appointment date and time?

A: Limited daily slots are available and hence missing an appointment schedule can affect a needy client. However, when you are not able to visit the clinic on the specified appointment date & time kindly reschedule the same in advance (Prior to 24hours).

Q3. What should I do if I require more time for consultation than the allocated 30min?

A: Yes, sometimes it’s difficult to understand complete history in the allocated time frame.
Solutions:
1. If you intend to consume more time, kindly book 2 consecutive appointment slots by informing the receptionist in advance.
2. Kindly book more frequent slots to have continuity.
3. It’s advisable to go through the problems in sessions rather than one marathon session, so kindly discuss with your mental health professional on what suits your problem.

Q4. Can I request my family members to accompany me for my consultation?

A: YES, definitely.

However, when specific confidential information is required, your mental health professional will schedule an interview with the client and family members separately and the whole family can sometimes be involved together in a Family Therapy Session.

Q5. Should I get my old records when meeting the Doctor for my first visit?

A: YES, definitely.

It’s a good practice to get all available old records and investigations. The doctor will peruse all your old documents and make necessary enquiry about your past treatment. When required, the doctor will also consult with your previous professional after obtaining your consent to clarify technical content.

Q6. Will my problems be revealed to my Spouse/Family members/Office?

A: NO

Confidentiality and Client Autonomy are very important principles of treatment. The details will not be divulged to any person or third party without explicit consent from the client.

Q7. Can I also discuss about the problems of my other family members when I come for my appointment?

A: NO

The time of the doctor is at premium and unless it is related to your problem, consulting for some other person at the time of your appointment is not ethical. Kindly take a separate appointment for proxy consultation if required.

Q8. Sometimes the doctor talks to me briefly and since I am in remission (currently asymptomatic) he/she asks me to continue the same treatment, should I pay the consultation fee?

A: YES, definitely you need to pay the consultation charges.

Please note, the decision of the treating doctor can be determinantal to your current medical condition and also to your future and his/her acumen in making a diagnosis and formulating a treatment plan would have occurred over years of training and experience and his/her wisdom speaks. So professional charges have to be paid.

Q9. Can I ask questions to the doctor and clarify my doubts or should I simply follow his/her advise?

A: YES, definitely.

It’s the fundamental right of the patient to clarify all the doubts pertaining to diagnosis and management of his/her condition. At ‘The Nirvana Center’, a client centered approach is followed and the client is involved in shared decision making.

Q10. Can I call the doctor on his/her personal number and clarify routine doubts?

For the client the doctor is a single point of contact, but the doctor needs to attend to hundreds of clients daily.

Solutions: 1. The client and the doctor need to agree to the mode of further communication in future till next visit. 2. Mode of communication for routine and emergency needs to be discussed in first visit. (Mobile, Email, WhatsApp etc) 3. Facility for Teleconsultation with prior appointment is available.

Q11. I have discontinued my treatment in the past against the instructions of the doctor and now I have relapsed. I am reluctant to meet the doctor fearing his/her reaction. Should I go back to the doctor?

A: YES, definitely you need to visit your doctor.

Please note, your doctor is a neutral, non-judgemental person. The doctor is trained to be empathetic and understand your problems & concerns. He/She will try to analyse your current condition and will help you in understanding the reason for relapse and assist you in faster recovery.

Q12. I want to give some suggestions to the doctor, should I verbalize my suggestions?

A: YES, definitely.

Feedback and suggestions (Positive or Negative) from the client will always be useful in betterment of services. It will also provide scope for self-introspection. Kindly drop your suggestions directly to the doctor or anonymously at the reception counter.

Q13. I am not convinced/satisfied with the current treatment; can I request the doctor for another second opinion?

A: YES, definitely.

Doctor-Patient relationship is very complex and differences/conflicts can arise due to various interconnected reasons. It’s always a good practice to verbalize the same and request for second opinion. The doctor will always respect these views and will also aid you in finding an appropriate professional to suit your needs.